... School of Graduate Studies INVESTIGATING THE RELATIONSHIP BETWEEN THE BUSINESS PERFORMANCE MANAGEMENT FRAMEWORK AND THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD FRAMEWORK Muhammad Muazzem Hossain, ... Howis the proposedBPM framework relatedto the 2008MBNQA framework? Thisstudyusescausallatentsemanticanalysis(cLSA)tovalidate the proposedBPM framework and the 2008MBNQA framework. The causalLSA(cLSA)isamodification and thusaderivativeof the traditionallatentsemanticanalysis.Inadditiontouncovering the latentfactors, the cLSAestablishescausalrelationshipsamongthesefactorsbasedon the input and outputstatementscontainedin the factors(seeAppendixBfordetail).Tovalidate the BPM6 framework, IperformedcLSAonaBPMcorpusdevelopedbasedon the fullbodytextdatafromallarticlespublishedin the practitionerBPMjournalentitled the Business Performance Management Magazinesinceitsinceptionin2003.Inaddition, the traditionallatentsemanticanalysis(LSA)wasusedtouncover the latentsemanticsof the BPM framework from the articleabstractspublishedin the InternationalJournalof Business Performance Management. Tovalidate the MBNQA framework, IperformedcLSAonanMBNQAcorpusobtainedfrom the articleabstractson the Baldrige Award and programpublishedinpractitioner and academicjournalsfrom1987to2009. The remainingof the studyisorganizedasfollows.Chapter2providesareviewof the literatureon the MBNQA,BPM and latentsemanticanalysis.Chapter2alsodelineates the researchmodels and generatespropositionsfortesting the researchobjectives.Chapter3articulates the researchmethods,constructmeasurement,sampledesign,scaledevelopment, and datacollectionsoastoanswer the researchquestionspresentedinChapter1.Chapter4provides the dataanalysis and results.Finally,Chapter5discusses the limitations,contributions and implicationsof the study.7CHAPTER2LITERATUREREVIEWThischapterprovidesareviewof the literatureon the Malcolm Baldrige National Quality Award (MBNQA) framework, the business performance management (BPM) framework and latentsemanticanalysis(LSA).Therearefivesectionsinthischapter. The firstsectionpresentsareviewof the literatureon the MBNQA framework. The secondsectionprovidesareviewof the practitionerliteratureonBPM.AconceptualBPM framework isproposedbasedon the reviewof the practitionerliterature. The thirdsectiondiscusseslatentsemanticanalysis.Sectionfourdiscusseshow the BPM and the MBNQA framework canbeintegrated; and itpresents the integratedBPM‐MBNQAconceptual framework. Finally,researchpropositionsaredetailedinsectionfive. The MBNQA Framework The Malcolm Baldrige National Quality Award (MBNQA)isconsidered the highesthonorfor business excellenceinAmerica(TYBEA,2001). The UnitedStatesDepartmentofCommerceestablished the Baldrige Award and the Baldrige National Quality Programin1987tojumpstartasmall,slowlygrowing quality movement(TYBEA,2001). The Baldrige Award and programplaysacriticalroleinstrengtheningcompetitiveness(Bell&Keys,1998)with the intentofachievingthreespecificgoals–topromote quality awareness,torecognize quality achievementofU.S.companies, and topublicizesuccessfulstrategies(Bemowski&Stratton,1995;TYBEA,2001;NIST,2007). The National InstituteofStandards and Technology ... Focusin the business and non‐profitcriteriaisreplacedwithFocusonPatients,OtherCustomers, and Marketinhealthcarecriteria, and withStudent,Stakeholder, and MarketFocusineducationcriteria, and (2) the dimensionsin the Resultscategoryhavebeennamedin the frameworkstoreflect the distinctiveoutcomesofeachindustry. The underlyingcausalrelationships and the designstructureof the frameworksremainunchangedacrossindustries.Therefore, the terms Malcolm Baldrige National Quality Award framework, ”“MBNQA performance excellence framework, ”“MBNQAmodel,” Baldrige framework, ” and Baldrige model”areusedtoembody the causalrelationships and the skeletonofallframeworks.Because the relationships and the skeletonof the frameworksare the same, the business and non‐profit framework isusedhereonasarepresentationof the Baldrige model, the MBNQAmodelor the MBNQA framework. Inlinewithoneof the objectivesofthisresearch, the 2008 Baldrige criteriaarereferredto the theoreticalMBNQA framework. The bottom‐linephilosophyofthe...