... Meaning and significance of e learning, process of e-learning, types of e-learning, advantages and limitations of e-learning. Outward bound methods: Meaning and significance of outward bound learning ... assurance, importance of quality, quality dimensions of products and services, quality and competitive advantage, cost of quality, TQM, Evolution of TQM, Basic principles of TQM, TQM VS Traditional ... significance of on the job training(OJT), historical evolution, Allen’s four step model, Kane’s seven step model, five 101 needs of supervisors, advantages and limitations of OJT, skills of OJT...