... chargingrequirements. It provides the business and IT with the quantification, infinancial terms, of the value of IT services, the value of the assets underlying the provisioning of those services, and the qualification ... Design The IT Service Management Forum An Introductory Overview of ITIL® V3 Published in association with the Best Management Practice PartnershipA high-level overview of the IT INFRASTRUCTURE LIBRARY ... metrics and measurement techniques.Evaluation considers the input to Service Transition, addressing the relevance of the service design, the transition approach itself, and the suitability of the new...