Boiling Springs Savings Bank - New Technology at work: SVT (See, Verify, Trust) pptx

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... CorporateServices at Union Savings Bank Introduction Union Savings Bank inDanbury,Connecticut,isacommunity bank dedicatedtothegrowthandprogressofitscustomersacrossConnecticut.Establishedin1866,the bank isrootedinthetraditionsofprovidingthebestservicetocustomersandgivingbacktothecommunity.Notonlydoesthe bank encourageitsstaffmemberstovolunteer,italsodonated$1.6millionin2011tocharitieswithinitsfootprint.Union Savings Bank currentlyhas29branches,6,500businessDDAsandassetsof$2.5billion.The ... ResultsFromJunethroughDecember,2011,Union Savings Bank reached$10millionin new businesssalesthroughthemerchantservicesprogram.“Oursalesgoalsfocusedonopeningacertainnumberofaccountsaswellasdrivingresidualincome,”saidRusiecki.“Wewereluckytoopensomelargeraccountslastyear,whichdrovethesalesfiguresup.”Beyondincreasedsales,the bank measuresthesuccessofthisprogrambypersonallyreviewingcustomersatisfaction.“Wecontactourcustomersperiodically,”saidRusiecki.“Maybeit’snotspecificallytoaskaboutmerchantprocessing,butwegenerallybringitup.Therearenoinstancesofcomplaints.EveryoneIhaveheardfromishappy–especiallywiththe24/7service.AllElavonrepresentativesarecarefultoaddressconcernsrightawaybeforetheybecomeproblems.”Rusieckihasgatheredalotofpositivefeedback.“Pricingflexibilityisonebenefitourcustomersreallyappreciate,”hesaid.“Ithelpsthemtocompeteinachallengingmarket.Theyalsolikesomeoftheotherperkswecanoffer,suchasgiftcards.Nowsmallerbusinessescanoffergiftcardsthathelpbuildcustomerloyalty.”Withaccessto new paymentprocessingsolutions,Union Savings Bank customerscansolverealworldproblems.“Ilovetohearstoriesabouthowwemakeadifferenceforourcustomers,”saidRusiecki.“Forexample,wehaveahomeheatingoildistributercustomerwhowastakingquiteafewchecksthatwouldthenbounce.Weworkedwiththeownertoshowhimitwasworthittoacceptdebitorcreditcardssohedidn’thavetochasepeopledownforpayment.Wesetupwirelessterminalssocustomerscouldpayondelivery.”Union Savings Bank –ElavonMerchantServices CaseStudy3 Likemanybanks,Union Savings Bank strivestosecurethewholerelationshipwithacorporatecustomer.“Wewanttobeafull‐serviceproviderforcustomers,”saidRusiecki.“Merchantprocessingisanothertoolthathelpstoroundoutourproductmixandcontributetothebottomline.Customersseethisasafeeforaservicetheyneed,somethingthathelpstheirbottomlineaswell,notjustapenaltyfee.”The ... CaseStudy2Oncetheimplementationandtrainingwerecomplete,Rusiecki’sCorporateServicesteamworkedwiththe Bank sretailbankingandmarketingdepartmenttogetthewordoutaboutthe new offering.“We’vegotanexpert at the bank whohelpsuswithourmarketingcampaigns,andwe’vetakenadvantageofvariouse‐marketingopportunities,”saidRusiecki.“Withelectroniccampaigns,wecanprepareallthemessagingandeverythingwithinafewdaysandmakesurewetargettheri...

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... a lot of intra-office and inter-office letters in my mail slot. An “intra- (intra-) office letter” is one that is sent and received within one office building. An “inter- (inter-) office letter” ... today’s new business I’d like us to talk about what went wrong. status report – a quick spoken or written explanation of what one has done on a project or assignment; an explanation of what has ... students to look at that are related to their lecture or presentation. Each person at the meeting or presentation gets a copy of the handout. A presenter might give out handouts that have his or...

... know what their role is within the team. Be prepared to say no to ideas that just don't work within your team's framework. Be mature and objective and make sure that you are not attacking ... 3English 1.3Let’s start!!! What is a conflict at work?In my opinion, the definition of workplace conflict is that it involves the perceived or actual clash of expectations between individuals ... Lines of Communication Conflict can escalate if the lines of communication between you and your team are closed. Stop by to informally talk to different team members. Make sure that your team...

... delivery date, please give me a call this afternoon or e-mail me.Thanks,SammySamuel AthertonOperations AssistantData Port4300 Morales HighwaySan Padre, CA 9562 0-0 326Voice mail: 72 3-5 5 5-1 298http://dataport.comTo:From:Date:Subject:Arial ... next Tuesday the 22nd at 10:30 a.m. Let’s meet in Conference Room 410.Don’t forget we have to draft a two- to three-page overview first that explains New Tech’s strategic technology objectives ... abbreviations, jargon, and emoticons. Don’t use abbre-viations found in your personal e-mails (BTW, LOL) or that are used in text messaging. Include only those abbreviations and jargon that your...

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