... English for Tourism and Hospitality
LESSON 10 – Giving Directions
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Joe: Taxi driver
The story
Mona and her father, ... you enjoy travelling?
What do you do?
Is it difficult to find a job in your country?
Do you like sport?
Language Practice - Contractions using will
As we learnt in lesson...
... there.
Mona: And how do we get there?
Leo: Well, turn right outside the hotel, and left at the traffic lights. Go straight up
the street, cross at the next set of lights and turn right ... there.
Mona: And how do we get there?
Leo: Well, turn right outside the hotel, and left at the traffic lights. Go straight up
the street, cross at the next set of lights and turn r...
... Scotland, partnerships with Tesco
and Age Concern. Its other brand names include Yorkshire Insurance, Fidelity Life and
Provident Mutual.
The company specialises in private motor insurance and ... about 11-12% and one of the largest in Europe. The company
distributes insurance products in the UK, and it enjoys top- five market positions in the
Netherlands, Spain, Singapore and...
...
Elementary English for Tourism and Hospitality
LESSON 1 – Taking a reservation over the phone
STUDY NOTES
Characters
... to express the time of day and then your name.
For example: Plaza Hotel, good morning. Leo speaking.
b) Say the time of day first, the name of the business and then your name.
For ... name of the business and then your name. Finally, ask t...
...
Elementary English for Tourism and Hospitality
Lesson 2 – Taking a reservation over the phone
STUDY NOTES
Characters
... Mona White and her father Jack Webber. They want to book two rooms for three
nights at the Plaza Hotel. Mona pays for her booking by credit card.
Language Points
1. Double and triple ... question:
A: The 30
th
of June.
B: The 30
th
of Jun...
...
Elementary English for Tourism and Hospitality
LESSON 3 – Checking In
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Jack and Mona have just arrived ...
We use at to talk about something that happens at a place.
Examples: I’ll meet you at the bus stop.
You can buy a ticket at the station.
Language Point – Offering help
Here are s...
...
Elementary English for Tourism and Hospitality
LESSON 4 – Checking In
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
The story
Leo is booking Mona and Jack into the ... changes their rooms and makes sure they have everything they
need.
Grammar – There is / There are
As we learnt in lesson 4, there is (there’s) is used with single items and unc...
... English for Tourism and Hospitality
LESSON 5 – Making Recommendations
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack ... restaurant. He suggests they go to
the Golden Lotus. At the restaurant, Jean finds them a table and takes their drink orders.
Language Point - Short answers
Here are some guests’...
... English for Tourism and Hospitality
LESSON 6 – Making Recommendations
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Jack: Guest
Jean: Waitress
The story
Mona and Jack ... tofu?
B: The Vegetable Stir Fry has tofu that is marinated with soy sauce, ginger and garlic.
Grammar - quite and very
In the first example below, quite has a similar meaning to...