... Mark Optimising Sales techniques - establishing client referral - recognising up-selling opportunities - delivering a quality service - creating corporate contracts - initiating return ... Mark Location - urban, rural, coastal - Surroundings-landscaped, concrete - Accessibility-near major motorway, airport Conference rooms - number and capacity - quality-soundproofing, décor, ... power points - seating - PA system –microphone - projection equipment Accommodation - number of rooms and types - décor, facilities, views - room service - bathroom size - furnishings...