... customer and employee retention and quality measures and financial indicators such as profitability (Banker and Mashruwala, 2000, Banker, Potter and Srinivasan, 2001; Ittner and Larcker 199 8a and ... Description of measureHuman Capital Intelligence(Fitz-Enz, 1994) Sets of human capital indicators are collected and bench-marked against a database. Similar to HRCA.Skandia Navigator (Edvinsson and ... involvement of the employees, and tracking and control of the performance. Success is a multidimensional concept and it can vary throughout the time and depending on the analysed company, and the sector...