... bottom line: tons of costlycement rumbling around town with nowhere to go, even as builders were lucky to get delivery the right day, let alone the right hour. "You tried to stay on top,but ... gave a copy of the tape to the customer. The customeroffered to split the extra $400 expense with us, but I wanted to stick to our bid.So we covered it. Well, that customer showed the videotape ... put to good use.Enhance the Customer ExperienceA customer that has a good experience with your company is more likely to buy again, buymore, and tell others to buy from you. The value of customer...