... within an enter-prise. Two main factors are considered in uencing the needs of practicing knowledge management. The first factor is competition. If there is a toughcompetitioninacertainindustrysector,managingknowledge ... telecom industry. It includes systems thatmanage the networking infrastructure, planningtools, billing systems, customer care, trouble management tools and the like. It is the funda-mental integrated ... ofcreating, maintaining, employing, sharing andrenewing knowledge.Knowledge Management Framework in Systems Point of ViewViewing knowledge management as a man-made system, the boundary of the...