... Ultimate Benets of the New
Approach to Project Management
The most practical project management software
Project Management 2. 0 –
The Ultimate Benets of the New Approach to Project Management ... 20 03 , Wrike Inc. is a privately held corporation located in California.
Project Management 2. 0 –
The Ultimate Benets of t...
...
status)
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Increases effectiveness of their sales force
Benefits
–
Sales today: 60% Businesses, 40% Consumers
–
Improved Customer Service (7x24 account status, real-time
order status)
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More efficient, ... E-business
Management at leading companies often ask:
–
How will ecommerce change our customer
priorities?
–
How can we construct a business design to meet...
... Reliable
Customer Service
Customer Service
An interesting experience with AT&T
–
Getting a bill for $0. 00
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Receiving collection notices for $0. 00
Moving from transactional only sites to
relationship ... exploiting
themes in technology, markets, etc.
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Ways to think further into the future
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Identify ideas that will impact and disrupt business
Strategy: how t...
... not alter other aspects of the process
Sometimes, more technically savvy companies may gain
business from other firms, thereby altering the identify of
players in the channel
–
Dell
–
Gap
Consumer
Electronic ... how to tell forest from trees
–
Are we investing in the right business opportunity?
–
Are these opportunities ever going to be useful?
–
Are we u...
... barriers
–
Too much focus on
cost cutting and
efficiency
–
Getting business
units to understand
why they need to
use s/w
–
Rehashing
competitors’ ideas
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Frequently
reorganizing
–
Placing too ...
–
Become customer centric
–
Offer sales and service
reps enough information
to best serve customers
Execution Challenge
–
Existing systems
fragmented, e...
... who are the most profitable?
–
Are these apps capable of real-time customization of
products and services?
–
Do these apps track when the customer contacts the
company, regardless of the contact ... view their service encounter through the
eyes of their customers
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To maintain ongoing relationships strong
–
Acquisition and selling costs of new custom...
... Knowledge Mgmt Apps
Companies want apps to
make sense of the data
gathered
–
How to make effective
use of raw data
–
How to convert raw data
into revenue
Foundation of KM:
information sorting,
extraction, ...
Interaction
Interaction
To proactively deliver info
to every customer via
medium of their choice
–
Sabre
Multiple devices
proliferating
Both pref...